What Wilmington Homeowners Say About Emberly Chimney Cleaners Wilmington
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one left with a written price, a photo record, and a technician who explained what they found before they packed up. Reviews don’t come from asking nicely. They come from showing up on time, wearing the uniform, and putting the documentation in the homeowner’s hand before anyone leaves the driveway. In Wilmington, from the riverfront condos to the older brick colonials off Concord Pike, we’ve learned that trust is built one clause at a time. Here’s what our neighbors have said after we’ve been in their homes.
Recent Reviews
“We bought a 1920s twin on the west side of Wilmington last fall, and the home inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and found the liner had three vertical cracks you couldn’t see from the firebox. They showed me the footage on a tablet right there, wrote up a scope with HeatShield pricing, and I had the quote in my inbox before they left. No pressure, no rush. We scheduled the reline for the following week.”
Daniel L., Trolley Square, Wilmington
“I’ve used Emberly for five years running, always before the first fire of the season. This past October, the technician pulled out what he called Class III creosote, thick and glazed, from our smoke chamber. He explained it in plain terms, said it was a fire hazard, and showed me the photos against the NFPA 211 standard. The sweep was $249, the documentation was included, and I knew exactly what I was paying before he touched a brush.”
Jennifer P., Highlands, Wilmington
“After a bad experience with another company that tried to sell me a $4,200 liner I didn’t understand, I brought Emberly in for their Free Second Opinion. Corrine’s tech ran a full Level 2 inspection, found the liner was actually sound, and the real issue was a cracked crown letting water into the flue. The repair was $680. They stamped the 365-Day Done Right Promise on the invoice and I walked away with photos of every surface.”
Whitney S., Hilltop, Wilmington
“Our rental property near the Wilmington Riverfront had a tenant complaining about smoke backing up into the living room. Emberly dispatched a uniformed tech, texted me when he was en route, and discovered the chimney cap had collapsed inward, blocking half the flue. He replaced it with a Gelco cap from their Haven buying network, showed me the before-and-after photos, and the written price was exactly what I paid. No surprises, no add-ons.”
Gabriela R., Riverfront, Wilmington
“I called at 9 PM on a Sunday because I smelled something acrid after our first fire of the year. A live person answered, which I didn’t expect. They scheduled me for Tuesday morning, no emergency upcharge. The technician found a bird’s nest partially obstructing the flue and a significant buildup of Class II creosote. He cleaned it, installed a Famco cap with mesh screening, and I have the photo record saved in case my insurance ever asks.”
Daniel L., Union Park Gardens, Wilmington
“Corrine herself came out for our chimney rebuild estimate. Our 1950s ranch in North Wilmington had spalling brick on the exterior, flakes coming off in chunks every freeze-thaw cycle. She measured everything, explained the difference between a crown repair and a full rebuild, and gave me three written options with DuraFlex liner pricing included. We went with the mid-tier scope. Her crew finished in four days, left the yard cleaner than they found it, and the 365-Day Done Right Promise was printed right on the final invoice.”
Jennifer P., North Wilmington
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the result of Clause 1 of the Haven Standard, which requires a written price, written scope, and written warranty before any work starts. Not after the tech is inside your home. Not once they’ve already begun. Before.
Clause 4 of the Haven Standard requires a documented photo record on every visit, included as standard, not sold as an upgrade. When Daniel L. saw those liner cracks, or when Whitney S. compared her second opinion to the first quote, the evidence was right there in their hands.
Our materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. That network exists specifically to keep customer prices honest, not to pad margins with marked-up parts you can’t verify.
The 365-Day Done Right Promise is stamped on every job. If it’s not done right, we make it right. No arbitration, no runaround.
Our technicians are background-checked, uniformed, and named on your appointment. You’ll get a text when they’re on the way. Our phones are answered by live people, 24 hours a day, 7 days a week. Not a voicemail tree. Not a web form that disappears into nowhere.
If you’re in Wilmington and you’ve gotten a written estimate that doesn’t feel right, bring it to us. Our Free Second Opinion is exactly that: free, written, and backed by a full camera-scan inspection under NFPA 211 Level 2 standards.
Call (610) 546-5053 to schedule your chimney cleaning, inspection, or second opinion. We’ll answer live, send a verified crew, and put every promise in writing before anyone touches your flue.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Wilmington, serving Wilmington since 2009.